International Social Security Association
Strengthening Good Governance, Service Excellence and Administrative Effectiveness in Social Security Institutions
About this course
Social security institutions play a vital role in protecting citizens against social and economic risks through pension administration, healthcare financing, workplace injury compensation, unemployment protection, and social assistance programmes. To achieve operational excellence and sustainable service delivery, institutions must adopt internationally recognised standards that promote efficiency, accountability, transparency, and good governance.
The Seya Capital International Social Security Association (ISSA) Guidelines Programme provides participants with practical knowledge and implementation strategies based on internationally recognised ISSA Guidelines and best practices. The programme focuses on strengthening governance, administration, contribution collection, benefit management, service quality, risk management, compliance, fraud prevention, and institutional performance.
Dates, venues & fees
| Dates | Venue | Format | Fee | |
|---|---|---|---|---|
| 25 – 29 Jan 2027 | Port Elizabeth, South Africa | 5 days | US$ 2,650 | Register |
| 1 – 12 Feb 2027 | Arusha, Tanzania | 2 weeks | US$ 3,780 | Register |
| 8 – 12 Feb 2027 | Arusha, Tanzania | 5 days | US$ 2,100 | Register |
Fees are per delegate and exclude travel and accommodation. Every course is also available as in-house training on dates that suit you.
What you will learn
- ISSA Guidelines and international best practices
- Good governance in social security institutions
- Social security administration and service delivery
- Contribution collection and compliance management
- Benefit administration and claims management
- Risk management and internal controls
- Fraud prevention and detection frameworks
- Information and communication technology governance
- Quality management and continuous improvement
- Organisational excellence and performance management
By the end of the course
By the end of this programme, participants will be able to:
- Understand the ISSA Guidelines framework and its practical application
- Strengthen governance and accountability within social security institutions
- Improve contribution collection and compliance processes
- Enhance benefit administration and service delivery systems
- Develop effective risk management and control frameworks
- Implement fraud prevention and detection mechanisms
- Improve institutional performance and operational efficiency
- Promote a culture of continuous improvement and innovation
Designed for
- Social Security Executives
- Pension Fund Managers
- Social Insurance Administrators
- Compliance Officers
- Internal Auditors
- Risk Management Professionals
- Benefits Administration Officers
- Contribution Collection Managers
- ICT and Digital Transformation Managers
- Human Resource and Social Protection Professionals
- Public Sector Administrators
- Regulators and Policy Makers
Course outline
Day 1: Introduction to ISSA Guidelines and Social Security Administration+
- Overview of ISSA and International Best Practices
- Social Security Systems and Institutional Roles
- Principles of Effective Social Security Administration
- Challenges Facing Social Security Institutions
- ISSA Excellence Framework
Day 2: Good Governance in Social Security+
- Governance Principles and Frameworks
- Accountability and Transparency
- Strategic Planning and Oversight
- Ethical Leadership and Decision-Making
- Governance Self-Assessment Approaches
Day 3: Contribution Collection and Compliance Management+
- Contribution Collection Frameworks
- Compliance Monitoring Systems
- Revenue Collection Strategies
- Employer Compliance Management
- Arrears Management and Recovery
Day 4: Benefit Administration and Service Delivery+
- Benefit Processing Frameworks
- Claims Management Systems
- Customer Service Excellence
- Service Quality Standards
- Digital Service Delivery Models
Day 5: Risk Management and Internal Controls+
- Enterprise Risk Management
- Internal Control Systems
- Operational Risk Assessment
- Risk Monitoring and Reporting
- Control Effectiveness Evaluation
Day 6: Fraud Prevention and Integrity Management+
- Fraud Risk Management Frameworks
- Detection and Investigation Techniques
- Integrity and Ethics Management
- Fraud Reporting Systems
- Preventive Control Measures
Day 7: ICT Governance and Digital Transformation+
- ICT Governance Principles
- Digital Transformation in Social Security
- Data Governance and Security
- Cybersecurity Risks and Controls
- Digital Service Innovation
Day 8: Quality Management and Service Excellence+
- Quality Management Systems
- Continuous Improvement Frameworks
- Performance Measurement and KPIs
- Stakeholder Satisfaction Management
- Excellence Assessment Models
Day 9: Investment Governance and Financial Sustainability+
- Social Security Fund Governance
- Investment Management Principles
- Financial Sustainability Frameworks
- Actuarial Considerations
- Long-Term Strategic Planning
Day 10: Institutional Excellence and Future Readiness+
- Organisational Performance Improvement
- Innovation and Change Management
- Building Sustainable Institutions
- ISSA Good Practice Implementation
- Action Planning and Programme Review
The return on learning
For your organisation
- Improved governance and accountability
- Enhanced service delivery and customer satisfaction
- Strengthened compliance and operational controls
- Improved contribution collection performance
- Reduced fraud and operational risks
- Enhanced institutional efficiency and sustainability
For you
- Enhanced knowledge of ISSA Guidelines and international standards
- Improved governance and management competencies
- Stronger risk management and compliance skills
- Enhanced leadership and decision-making capabilities
- Increased professional credibility and career advancement opportunities
Seya Capital certificate
Upon successful completion of the programme, participants will be awarded:
Seya Capital Certificate in International Social Security Association (ISSA) Guidelines
Recognising professional competence in:
Training designed around your organisation
Every course can be delivered privately for your institution, at your premises or a venue of your choice, with case studies and content adapted to your sector and regulatory environment.